Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 14 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

To return or exchange an item please follow the steps below:

  1. Repack the item with all the tags attached.
  2. Attach the relevant sticky label to your parcel and post it off! Remember to get proof of postage and keep this safe.
  3. Note the new size or item desired if you want to exchange your items. (We cannot guarantee all items and sizes will be in stock for exchanges.)
  4. Mail your return to:
    Name: Veebiagentuur OÜ
    Phone: +372 5221247
    Address: Lagedi Keskusehoone pakiautomaat
    Lagedi, Harjumaa, Estonia
    Zip Code: 96183
  5. Once your return is received, we will issue your refund or your new item(s) will be shipped out at no additional cost.