What is your return policy?
We want you to be 100% satisfied with your purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 14 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
To return or exchange an item please follow the steps below:
- Repack the item with all the tags attached.
- Attach the relevant sticky label to your parcel and post it off! Remember to get proof of postage and keep this safe.
- Note the new size or item desired if you want to exchange your items. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
Name: Veebiagentuur OÜ
Phone: +372 5221247
Address: Lagedi Keskusehoone pakiautomaat
Lagedi, Harjumaa, Estonia
Zip Code: 96183
- Once your return is received, we will issue your refund or your new item(s) will be shipped out at no additional cost.